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Underwriting & New Bus Rep
Category: Insurance
  • Your pay will be discussed at your interview

Job code: lhw-e0-90671919

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  5 Views, 0 Applications  
Underwriting & New Bus Rep
Job Posting End Date: 06/30

Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 33 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses - Unum US, Colonial Life, and Starmount Life - are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.

Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.

General Summary:This position reports into the Underwriting/New Business Manager for the processing of applications and is responsible for execution of performance plan and objectives in order to meet profitability, service and productivity goals. Primary responsibility is to release new sales at the policy and application level that failed internal processing edits and errored into the electronic data warehouse. Assist Underwriting in increasing the Jet Issue rate by processing business in the Underwriting queues. Understand and support the reinstatement, replacement, medical/MIB ordering, indexing and NPAPER processes. Provide customer service to internal and external customers such as Underwriting, Life Services, IT, Producer Compensation and other internal departments and external vendors, Agents, Brokers, Plan Administrators or customers by answering and following up on calls and research requests via phone, email and inter-office requests.

Principal Duties and Responsibilities

+ Accurately process business received among New Business based on state assignment staying within the department and company's goal which is reflected on the company's Score Card (35%)

+ Accurately process reinstatements and replacements by gathering information provided along with maintaining reporting logs for each and researching missing information by contact of Underwriters, Account Service Representatives, and Life Services (35%)

+ Proficiently Index documents to the correct folders in Policy imaging, including adding DINN numbers, modifying, and editing pages when necessary, to ensure they are readily viewable by Underwriting, Account Services, and New Business (10%)

+ Accurately order Medical Records, MVR - Motor Vehicle Report, IR - Inspection Report, APS - Attending Physicians Statement, and MIB - Medical Information Bureau within the timeframe required by Underwriting guidelines (5%)

+ Ensure Agent's compensation is paid timely by researching Electronic Business that error in the Electronic Warehouse (5%)

+ Ensure the Underwriting NPAPER and AGTSUB queue is monitored and all declination letters are sent to an insured within the companies guidelines (5%)

+ Provide customer services to external and internal customers by answering and resolving calls through the ACD line or email requests in a timely manner (5%)

+ May perform other duties as needed.

Job Specifications

+ Excellent oral and written communication skills

+ Ability to influence and move to action individuals not under one's direct control; ability to achieve results through diverse teams

+ Strong PC based processing using mainframe system

+ Strong customer service skills

+ Excellent analytical and decision making skills

+ Ability to perform in a fast paced, dynamic environment

+ Multitasking skills

+ Results driven

+ Knowledge of Colonial products, operations, and marketing strategies preferred

+ Strong negotiation and analytical skills preferred

+ Good understanding of medical terminology and anatomy preferred

+ Experience assessing complaints and problem resolution of complex issues and communicating this information to agents, brokers and internal customers, etc. preferred

+ College degree or equivalent experience preferred

Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.


Colonial Life

A Fortune 500 company, Unum's family of 10,000 employees spans three countries and dozens of office locations. Our employees focus each day on delivering financial protection benefits to millions of workers and their families when they need it most.

The Unum enterprise includes Unum in the U.S. and U.K., Colonial Life and Starmount Life Insurance - each a market leader in making disability, life, accident, critical illness, dental and vision insurance accessible in the workplace.

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